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Terms and Conditions


General Information
The team collaborates with client to ensure  that you experience the trip of a lifetime. Your satisfaction and comfort are paramount, therefore, we believe in communicating and  coordinating with our clients on every level in planning your journey with  us. We recommend reserving your Borneo experience at least 3 months in advance. During the high season (July-October), it is generally a good idea to plan as far in advance as possible.
Travel Documents
Travel documents for Indonesia will vary depending on your country of origin. Please refer to your country’s specific Visa and passport requirements for this region and allow ample processing time before your departure.   
Physical Requirements 
Our itineraries require a certain level of fitness.  You must be able to walk in the forest, under humid tropical conditions, for at least 1.5 hours / day without health issues.
Medical & Health Condition 
You need to provide us with a clear understanding of any pre existing   health conditions, especially any specific treatment you may need in an emergency. We will be visiting remote areas of the rainforest and trekking through moderate jungle terrain. Humidity and temperature can  be trying and vary by season. Upon booking, we will be available to  discuss any health concerns in further detail. You should have all the recommended vaccinations prior to departure and carry all the  medicines needed for your continuing health. You should have a travel /  health insurance.
Reservation and Payment :
1.  We accept reservations by email to tangjungputingtour@gmail.com
2.  A 50% deposit will be required at the time of reservation. Transaction is by secure bank transfer, the details of which will be provided.
3.  A deposit receipt will be sent to you via email once your reservation  is confirmed.
4.  The trip balance will be due 30 days prior to your departure.
5. International transfer charges by client’s bank will be the  responsibility of the client. Transfer costs charged by our bank will be covered by the tour operator.  For late payments,  we reserve the right to cancel the reservation (See Cancellation Policy) 
6.  We reserve the right to increase the price due to currency  fluctuations, increase in park permit fees, or other unforeseen  circumstances.
Modification of Itineraries 
We suggest you to be in consultancy with us for any modification in  itineraries we offer. Modifications will depend on availability.

Cancellation Policy:
  1. Any cancellation within 90 days or more prior to departure date will  have a cancellation fee of 150 US$ per person deducted for  administrative expenses and the remaining balance of the deposit will  be refunded.  
  2. Any cancellation between 89 to 61 days prior to departure date will  have full deposit as cancellation fee (30% of the total amount of the  trip).
  3. Any cancellation between 60 to 31 days prior to departure date will  have a cancellation fee of 50% of the total amount of your trip. 
  4. Any cancellation between 30 to 16 days prior to departure date will  have a cancellation fee of 75% of the total amount of your trip.  
  5. Any cancellation within 15 days prior to departure date full  cancellation fees will be applied (100% of the total amount of your trip).6. All cancellations must be made in writing and sent to our email.   Cancellations are not valid until confirmed by us.
Force Majeure
In case of an extraordinary situation, force majeure, not considered in  this document, of which both sides cannot reach an agreement, we will  present the issue to the administrative and judicial authorities in the  Republic of Indonesia. All rules, regulations and laws that apply to this  journey are those of the Republic of Indonesia.

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